SoulSé Boutique

Last Updated: October 13, 2026

Thank you for shopping at SoulSé Boutique! We are committed to providing quality products and a positive shopping experience. Please review our shipping, return, and cancellation policies before placing your order.

1. Order Processing & Shipping

Most SoulSé Boutique products are made to order through our fulfillment partners, including Printify and Printful.

Processing Time: Production and order processing times vary depending on the product and fulfillment provider. Most orders are expected to be processed within approximately 2–5 business days, excluding weekends and holidays. This is an estimate, not a guaranteed timeframe.

Shipping Methods: Standard shipping is available within the United States. Delivery estimates depend on the product, shipping destination, and fulfillment provider.

Shipping Rates: Shipping charges are calculated and displayed during checkout before payment. Promotional free shipping may be offered when specified.

Order Tracking: Once your order ships, tracking information will be provided when available.

Address Accuracy: Customers are responsible for providing complete and accurate shipping information. If an incorrect address causes a delivery problem, please contact us promptly. Additional shipping charges may apply when an order must be reshipped.

International Shipping: SoulSé Boutique currently ships only within the United States.

2. Returns & Exchanges

Because most SoulSé Boutique products are made to order, all sales are final except for products that arrive damaged, defective, or incorrect, or where otherwise required by applicable law.

We do not accept returns or exchanges for change of mind, incorrect size or color selections made by the customer, or personal preference.

We accept eligible claims involving defective merchandise. We do not offer standard product exchanges.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at support@soulseboutique.com as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your order number

• A description of the problem

• Clear photographs showing the damaged, defective, or incorrect product

We will review your claim and work with our fulfillment partners to determine an appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate remedy. Any rights or remedies required by applicable law remain available.

Please do not return merchandise without first contacting our customer support team.

4. Refunds

Refunds are not provided for ordinary change-of-mind purchases or customer ordering mistakes, except where required by law.

For verified damaged, defective, or incorrect products, we will determine the appropriate remedy based on the circumstances and applicable consumer protection requirements.

When a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on the payment provider.

5. Order Cancellations

Because many products are produced specifically for each customer, cancellation requests must be submitted as soon as possible.

Contact support@soulseboutique.com with your order number to request cancellation.

Orders that have already entered production or shipped may not be eligible for cancellation. We cannot guarantee that a cancellation request can be completed.

6. Custom and Personalized Products

Custom-designed and personalized products are created according to the information provided by the customer.

Please review all names, spelling, sizes, colors, and design details carefully before submitting your order.

Customer-approved customization errors are generally not eligible for returns or refunds. However, damaged, defective, or incorrectly produced merchandise remains eligible for review under our defective-product policy and applicable law.

7. Contact Information

For shipping questions, order concerns, or assistance with damaged or defective products, please contact:

SoulSé Boutique

Email: support@soulseboutique.com

Website: https://soulseboutique.com

We appreciate your business and thank you for choosing SoulSé Boutique!