Shipping & Return Policy
Thank you for shopping at Soulse Boutique! We want to ensure your shopping experience with us is delightful and hassle-free. Please take a moment to read our Shipping & Return Policy carefully.
Shipping Policy:
- Processing Time: We strive to process and ship all orders within 2-5 business days (excluding weekends and holidays) after receiving your order and payment confirmation.
- Shipping Methods: We currently offer standard shipping options, and the estimated delivery time will vary based on your location and the shipping method chosen during checkout.
- Shipping Rates: Shipping charges are calculated based on the weight of your order and the shipping destination. The exact shipping cost will be displayed during the checkout process.
- Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status and estimated delivery time of your package.
- Address Accuracy: Please ensure that you provide accurate and complete shipping information during checkout. We cannot be held responsible for delays or non-delivery of packages due to incorrect addresses.
- International Shipping: We currently do not offer international shipping. Our services are limited to the United States only.
Return & Exchange Policy: At Soulse Boutique, we take pride in the quality of our products and strive to ensure that they meet your expectations. However, please note that all sales are final, and we do not accept returns or exchanges unless the item you received is damaged or defective.
Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support team at support@soulseboutique.com within 48 hours of receiving the package. To expedite the process, kindly include your order number, a description of the issue, and clear photographs of the damaged or defective product.
Upon verification of the issue, we will gladly offer a replacement for the damaged or defective item. If a replacement is not available, we may provide a store credit for the purchase amount.
Cancellation Policy: We understand that circumstances may change, and you may need to cancel your order. If you wish to cancel your order, please contact us at support@soulseboutique.com as soon as possible.
Please note that if your order has already been shipped, we will not be able to cancel it. In such cases, you can follow our return policy guidelines in the event you no longer wish to keep the received items.
Contact Us: If you have any questions or concerns regarding our Shipping & Return Policy, please do not hesitate to contact our customer support team at support@soulseboutique.com. We are here to assist you and ensure your shopping experience with Soul Se’ Boutique is enjoyable.
Thank you for choosing Soul Se’ Boutique for your shopping needs! We appreciate your support.
Last Updated: [July 24, 2023]