Effective Date: June 12, 2026

At Soul Sé Boutique, we take pride in creating and delivering high-quality products. Because many of our items are made to order, we ask that customers review our refund policy carefully before placing an order.

Returns and Refunds

Due to the custom and made-to-order nature of our products, we do not accept returns or provide refunds for:

• Buyer’s remorse
• Incorrect size selection
• Incorrect color selection
• Change of mind after purchase
• Orders placed with incorrect shipping information provided by the customer

Please review product descriptions, sizing charts, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, misprinted, or significantly different from what you ordered, we will gladly work with you to resolve the issue.

To request a replacement or refund, please contact us within 14 days of receiving your order and provide:

• Your order number
• A description of the issue
• Clear photos showing the damage, defect, or error

Once reviewed, we may offer:

• A replacement product
• A refund to the original payment method
• Store credit, when appropriate

Lost Packages

If your tracking information indicates that your package was delivered but you did not receive it, please contact the shipping carrier first.

If a package is lost in transit, please contact us within 30 days of the estimated delivery date, and we will work with our fulfillment partners to investigate the issue.

Order Changes and Cancellations

Because orders are processed quickly, we cannot guarantee changes or cancellations after an order has been submitted.

If you need to modify or cancel an order, please contact us immediately. If production has not yet begun, we will make every effort to accommodate your request.

Non-Refundable Items

The following items are generally not eligible for refunds or returns unless they arrive damaged, defective, or incorrect:

• Custom or personalized products
• Print-on-demand apparel
• Print-on-demand accessories
• Digital products or downloadable files
• Gift cards

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow:

• 5–10 business days for processing by your financial institution after the refund is issued.

Processing times may vary depending on your bank or credit card provider.

Contact Us

If you have questions regarding your order or would like to request a refund review, please contact us:

Soul Sé Boutique
Website: https://solseboutique.com
Phone: (943) 216-9257

Email: info@soulseboutique.com

We are committed to providing excellent customer service and will work to resolve any legitimate order issues as quickly as possible.